Setting up a Grapevine survey is simple. To begin, you'll need to decide on what types of questions you'd like to ask. Any number of question types can be combined within a multi-question survey.
We currently have the following question types to select from:
Also known as a close-ended question, this survey is best suited for when you'd prefer to offer your customers a predefined list of answer options. It's the most common question type for asking customers how they heard about you. You also have the ability to add allow an "other" answer option to this survey so that customers can answer in their own words if none of your predefined answer options apply to them.
Take a look at our Creating a fixed response question to find out more:
Net Promoter Score (NPS)
Want to know how loyal your customers are and if they're likely to recommend you to others? Calculate your NPS score by asking your customers how likely they are to recommend your business to a colleague or friend and you’ll learn what your customers think of you. This type of survey question can help you to react quickly to any negative feedback and provides a benchmark of how you compare against competitors in your industry.
Take a look at our Creating a Net Promoter Score (NPS) question to find out more:
Open up a conversation with this question. These are good survey questions to get more meaningful answers from your customers as they have the opportunity to give you more feedback through a text box. Don't use this question type if you're just looking for a simple yes/no answer.
Take a look at our Creating an open text question to find out more:
Need any help?
Do you need a survey question type that we don't offer? Please do get in touch and let us know how we can help.