Grapevine will track all of your survey submissions. A quick glance at the Dashboard will inform you which of your survey response options is the most popular. You can amend the date range at the top of this page to view the results over different periods of time.
When you change the date range, you will need to click the Refresh button to regenerate the charts.
The chart on the right will display the revenue generated from each survey response, allowing you to track the value of each response and work out the average order value per response.
If you are asking your customers where they heard about your store, the stats could then be used to make decisions about where best to allocate your marketing spend.
The revenue figures can also be displayed with or without shipping and taxes. To do this, you can click on the revenue dropdown at the top of the page and adjust it to include shipping and taxes.
Data downloads are available on both our Base and GrapevineEXTRA plans.
Weekly Performance Digest
Each week you will be sent an email containing the overall performance of your post-purchase survey, including how many customers submitted the survey and what the most popular survey response was.
Need any help?
Please do get in touch with our support team if you have any questions about the dashboard or how the figures are arrived calculated.