Each Grapevine survey response received is linked to an Order ID in your store. The following information is stored against each survey submission:
Submission response: The survey response provided by the customer
Order value: The value of the order associated with the survey response
Capture date: The date the survey response was submitted
Customer details: The name and email address of the customer that submitted the survey response
All of your survey submissions can be seen, filtered and downloaded from within the Submissions view of the app.
Filtering the submissions view
The Submissions view can filter survey responses by the following criteria:
- a specific date range
- a specific customer first name, last name or email address
- a specific survey response
Filter submissions by date range
To filter your responses by date, simply click on the All time filter button and adjust the calendar to one of the pre-defined time periods or select a date range that suits your needs by selecting the Custom option.
Filter submissions by customer first name, last name or email address
If you need to search for a specific customer response, you can use the search box provided. This search filed will look at a customer's first name, last name or email address for a match.
Filter submissions by survey response
You can see all Customers that selected the same survey response by clicking the Selected option dropdown and choosing a response option.
Find out more
Read more about how to edit or reclassify survey responses
Read more about how to export your survey data
Read more about our GrapevineEXTRA features