Once your survey questions and answer options have been defined, you will no doubt wish to see how the survey appears to your customers across the various surfaces that your survey will be published on.
There are four ways in which you can view/preview your survey widget:
- Survey List - preview button
- Survey Editor - preview pane
- Place an order on your store
- View the Order Status Page of an existing order
Survey List - preview button
The survey list view contains a Preview button within each survey card:
A full preview page will open to show an example of how your survey will appear across different surfaces. The preview can be toggled between mobile and desktop views:
Survey Editor - preview pane
You will have seen the preview pane in the middle of the Survey Editor when creating your survey:
The preview shows an example of how your survey will appear across different surfaces. The preview can be toggled between mobile and desktop views:
The preview pane does not pick up and apply your store's global styles, however, it will give you a good idea as to how the survey will appear within the chosen surface and by device view.
The preview pane of the Survey Editor will show how your survey appears when published on the following surfaces:
- As a survey widget on the order thank you page / order status page
- As a survey displayed within a standalone survey page
- As a survey presented within the Shopify POS app
Please Note:
The next two options for previewing the survey widget will require that your survey visibility has been enabled on the relevant surface.
Place an order on your store
Placing an order on your store will allow you to view the Grapevine survey on your Order Status Page. You will then receive exactly the same experience as your customers.
View an existing order status page
If you would prefer not to place an order on your store but have existing orders in your Shopify Admin area, then this option may be more suitable for you.
To view an existing Order Status Page, go to Shopify Admin > Orders and then select any order from your orders list.
From the order view, click on the More actions dropdown and then select the View order status page option:
You will then see the Order Status Page for that order and the Grapevine Survey Widget should then appear just underneath the order summary details:
What if the survey widget does not appear?
If the survey associated with an order has already been submitted, the survey will not appear again on that Order Status Page.
If the survey widget does not appear on your Order Status Page, then please do contact our support team and we will take a look into the issue.