A key feature of the Grapevine post-purchase survey is the ability to reclassify survey responses.
This is particularly useful for those Merchants who enable the Other survey response option. The Other option is a survey response that allows customers to type in their answer to the survey as freeform text, usually providing a unique response.
Merchants may therefore wish to reclassify these responses so that they fit into one of their predefined survey options, or, they may wish to create a new survey option off the back of some of the responses received.
Normalising the data through reclassification makes the charts and downloadable data in the Grapevine app easier to read and analyse.
How do I reclassify a survey response?
Survey responses can be reclassified via the View Responses option within the Grapevine app:
Within this view and on the right hand side of each submission that appears on that page, you will see the option to Edit:
Click on the Edit option and you will be presented with the details of that submission ready for editing. Click on the dropdown icon to select a different survey response. Alternatively, selecting the Other checkbox will allow you to edit the response with a custom answer. Click Save when done:
Downloading your survey data
If you're interested in downloading your survey data, then please read our article about our downloadable survey data feature.
Need any help?
Please do get in touch with our support team if you have any questions about reclassifying your survey responses.