Grapevine currently has 2 pricing plans, Base and GrapevineEXTRA.
Customers with the Free version of the app installed on 11th October 2021 will continue to be on the Free plan, but that plan is no longer available to new installs and all new installations will be placed on the Base plan.
Customers with the GrapevineEXTRA version of the app installed on 11th October 2021 will continue to be on the $3 USD per month plan, but that pricing is no longer available to new installs.
There are no limits to the number of survey submissions that can be received on any of our plans.
The Base plan is priced at $5 USD per month and delivers a great deal of functionality straight out of the box. This plan is sufficient for the majority of merchants to get a feel for the most popular answer to their survey question.
The features within the Base plan are:
- Unlimited responses - collect as many survey submissions as you like.
- Unlimited options - specify an unlimited number of options in your Survey question
- Revenue breakdown statistics - which answers account for the most and least revenue
- Download survey data as CSV - feed your survey stats into 3rd party marketing tools.
- Recategorize Responses - normalise or reclassify your survey submissions.
- Survey Performance Digest - A weekly email outlining the performance of your survey.
For those Merchants who wish to do more with their survey, we offer the GrapevineEXTRA plan which is priced at $15 USD per month. It contains everything from the Base plan, but with some extra features to help you collect more submissions to provide additional insight into your marketing spend.
The additional features in this plan are:
- Collect on Shopify POS - Ask customers a question in person once they have checked out.
- Survey reminders - Follow-up with customers who didn't take the survey after checkout.
- Show survey on the ReCharge checkout - perfect if you're using the ReCharge legacy app.
- Tag your customers and orders - apply the submitted survey response as a tag.
To find out more about the features in our GrapevineEXTRA plan, please take a look at our GrapevineEXTRA overview.
How will I be billed?
The monthly subscription cost of the app will be added to your Shopify monthly bill and will be collected by Shopify.
How do I upgrade from the Free or Base plan?
Merchants can upgrade from the Free or Base plan to our GrapevineEXTRA plan at any time from within the Grapevine app.
Need any help?
Please do get in touch with our support team if you have any questions about our plans or pricing.