Our PAID GrapevineEXTRA plan has a number of great features that transforms the FREE version of our Grapevine survey app into an invaluable tool for analysing and understanding where Merchants should allocate their Marketing spend.
With GrapevineEXTRA, Merchants receive everything that comes as standard with the FREE Grapevine plan, plus the following features:
1. Survey Reminders
Whilst we see great capture rates for the Grapevine survey on the Order Status Page, not all customers wait for the page to load before closing their browser or navigating away from the page. Not all Merchants use Shopify's default Order Status Page either, which is why we've put together a solution to allow Customers to fill in the Survey at a later date. By inserting a small snippet of code into your Shipping Confirmation email template, Customers can click through to a dedicated Grapevine Survey page on your site to complete your survey and have their order value associated with the survey response.
2. Downloadable Survey Data
Although we display an overview of your collected survey responses within the Grapevine app, we have been inundated with requests from Merchants to be able to download this data for further customer segmentation within their connected third party CRM apps.
We have therefore provided a download utility that allows Merchants to filter survey responses by date range and by survey response.
3. Reclassifying Survey Responses
A number of Merchants have asked us to introduce the ability to reclassify their "Other" survey responses. These are freeform survey responses that customers can type their response into, so they allow customers to provide more information than selecting one of the predefined survey options.
Quite often, Merchants would like to reclassify these responses and assign them to one of the predefined survey response options. Normalising the data in this way makes the charts and downloadable data easier to analyse.
4. Enabling your Survey on Shopify POS
If you sell in person using the Shopify POS app, then you can also collect survey submissions at point of sale, possibly helping you to understand the reasons for the footfall to your store.
5. Enabling your Survey on ReCharge Payments
If you sell subscription products using the ReCharge Payments app, the Grapevine post-purchase survey can be enabled to display to customers who checkout using ReCharge payments. The survey will appear at the top of the ReCharge Thank you page, which appears after a successful checkout.
How to upgrade to GrapevineEXTRA
Upgrading to GrapevineEXTRA is simple. Just click on the upgrade button in the banner above the main app navigation:
Once you have accepted the charge, the page will reload. You will then have access to all of the GrapevineEXTRA features from the main navigation.