Our GrapevineEXTRA plan has a number of great features that transforms the Base plan of our Grapevine survey app into an invaluable tool for analysing and understanding where Merchants should allocate their Marketing spend.
With GrapevineEXTRA, Merchants receive everything that comes as standard within the Base plan, plus the following features:
1. Survey reminders
Whilst we see great capture rates for the Grapevine survey on the Order Status Page, not all customers wait for the page to load before closing their browser or navigating away from the page. Not all Merchants use Shopify's default Order Status Page either, which is why we've put together a solution to allow Customers to fill in the Survey at a later date. By inserting a small snippet of code into your Shipping Confirmation email template, Customers can click through to a dedicated Grapevine Survey page on your site to complete your survey and have their order value associated with the survey response.
2. Enabling your survey on Shopify POS
If you sell in person using the Shopify POS app, then you can also collect survey submissions at point of sale, possibly helping you to understand the reasons for the footfall to your store.
3. Enabling your survey on ReCharge Payments
If you sell subscription products using the ReCharge Payments app, the Grapevine post-purchase survey can be enabled to display to customers who checkout using ReCharge payments. The survey will appear at the top of the ReCharge Thank you page, which appears after a successful checkout.
4. Applying survey responses as order and customer tags
Tagging adds an extra layer of information that can be pushed into 3rd party Order Management, CRM or Email Marketing systems to provide powerful customer segmentation for retargeting.
You may have received orders from Customers who found out about your store by walking past your brick and mortar shop. If the customer has completed your survey and their order is tagged with their response, e.g. "Walked past shop" then you can include a flyer when packing up their order to inform them of a special shopping event at the store.
How to upgrade to GrapevineEXTRA
Upgrading to GrapevineEXTRA is simple. Just click on the upgrade button in the banner above the main app navigation:
Once you have accepted the charge, the page will reload. You will then have access to all of the GrapevineEXTRA features from the main navigation.
Need any help?
Please do get in touch with our support team if you have any questions about the features included in the GrapevineEXTRA plan.