Yes you can!
There is a setting that when enabled, will limit the survey to one response per customer. The setting can be found in the main Settings view:
Check the Only capture one response per customer option to enable this feature.
Once enabled, customers that have previously submitted a response to your survey will no longer be presented with the survey question at their next checkout on your store.
If you are on our GrapevineEXTRA plan, enabling this feature will also prevent the Survey reminder from appearing in your shipping confirmation notification email when that customer has already submitted your survey.
Please Note:
- We will not attribute future order revenue to the original survey response that was selected by the Customer.
- This feature is not supported in our ReCharge Payments integration.
- This feature is not currently supported when capturing survey submissions via POS.
Need any help?
If you have any questions about this feature or any other Grapevine related question, then please do just get in touch.