We have been asked by Merchants if we have a freeform text-only option for Customers to type in general feedback to their post-purchase survey question.
Whilst we don't have that as a clear option to select in the app at present, we do have a workaround that can deliver this functionality very quickly.
How to set-up a freeform text field as the only response type for your survey.
Go to the Survey Builder view in the Grapevine app.
Remove any existing pre-defined survey options from the Options section.
Select the Enable free form 'other' option checkbox:
Note: The Widget Styling display option can be set to either Dropdown list or Radio buttons
Here is how the Grapevine Widget will now appear on the Order Status Page:
You will notice that there is no dropdown list or radio button. Only the Other label and the freeform text input field are visible:
You could also try changing the Other label to something more suitable, e.g. Please type your response below
We hope this provides a suitable workaround so that you are able to offer customers a free text field response for your post-purchase survey.
Need any help?
If you have any questions about this feature or any other Grapevine related question, then please do just get in touch.