This article will guide you through how to set up an Open Text question in your survey.
Why use an open text question?
You can open up a conversation with an open text question type. Delivering a short question and then an empty text area let's respondents provide more in-depth and possibly meaningful feedback to your question. It's to be used when a simple yes/no answer won't provide the type of insight that you're looking for.
Setting up your open text question
Start by creating a survey via the Create Survey button which will then take you into the survey editor screen:
Select Open text as the question type and and click the Get started button:
The main configuration of an Open Text question is quite simple and will take place within the Questions tab on the left hand side of the survey editor. Links to guides covering question Settings and Styling are provided later in this article.
Configuring your open text question
Deciding on your survey question
The first thing to consider is what sort of information you are looking to collect after a customer has placed an order on your store. A Merchant may like to use an open text question to ask a customer for feedback on their experience with the store. We'll use this question as our example for this set-up guide, but you can ask any question that will help you to learn more about your customers.
Question field and display options
The preview pane within the survey editor will update as you configure your question, allowing you to see how your survey will look across the various surfaces that you choose to publish your survey on.
Question - Enter your question into this text field.
Sub Text - Optional wording underneath the Question field to provide additional context or guidance on answering the survey question.
Required - If you have multiple questions in your survey, you may wish to make some questions optional. Enable the Required setting to make an answer to this question mandatory before the respondent can progress onto the next question.
Display as - The option to confine the textbox to a Single line text input or allow a Multiple line textbox.
Settings - Further configuration
Global settings for your survey can be found in the Settings tab. These settings control 'Thank you' messaging, Button text labels, surface specific title and introduction text (e.g. for standalone and embedded surveys) and a setting to limit a survey to one response per customer.
Please take a look at our Survey editor - Settings tab article for further details.
The Styling tab will allow you to customise your Grapevine survey widget by adding in your own CSS styles to override the default styling.
Please take a look at our Styling the survey widget and Using custom css to style the standalone survey page articles for further details.
Remember to Save your changes!
Thats it! Take a look at your survey in the Preview section of the survey editor to test out your survey. For more information on the Preview pane/section, take a look at our guide How to preview your survey
What next? - Managing the visibility of your survey
When ready, you can choose the surfaces on which to publish your survey by using the Manage Visibility section of the survey editor.
Please see our Managing the visibility of your surveys guide for details on the available surfaces.
Other survey question types
Take a look at our available question types to find out more: