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FAQs

Answers to common questions about the Grapevine app

Building the survey

  • Can I ask more than one question?
  • Can customers select more than one answer?
  • Can I delete options from my survey question?
  • Can I just offer a text field input for the survey response?

The Survey Widget

  • Is there a way to make answering the survey mandatory?
  • What if we don't use Shopify's Order Status Page?
  • Can I customise the style of the survey widget?
  • What if I change my theme?

Plans and Pricing

  • Grapevine plans and pricing

Data and Privacy

  • What do you do with the data that you collect?
  • GDPR and our Data Processing Agreement

If you have any questions or require any assistance, then please just submit a support request and we'll get back to you as soon as we can.

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