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  1. Grapevine
  2. Creating a survey

Creating a survey

Decide on the type of survey questions you'd like to ask and how to configure the available settings.

Overview

  • Getting started with Grapevine Surveys
  • Types of survey question
  • Multi-question surveys
  • Survey settings

Types of survey questions

  • Creating a multiple-choice question
  • Creating a content block
  • Creating a single-choice question
  • Creating an open text question
  • Creating a Net Promoter Score (NPS) question

Survey features

  • Using the Allow 'Other' sub-option setting
  • Applying survey level order and customer tags upon submission
  • Using tags to identify survey responses
  • Can I limit the Survey to one response per Customer?

Styling and positioning your survey

  • Styling the survey widget on Order Status Page
  • Using custom css to style the standalone survey page
  • Specifying the position of the survey within your Additional Scripts area
  • Can the survey be displayed as a pop-up?

Previewing and testing your survey

  • How to preview your survey

FAQs

  • Can I activate a new survey to start afresh?
  • Can I ask more than one question in my survey?
  • Can customers select more than one answer?
  • Can I create a survey with conditional logic?
  • Do you have multiple choice questions?
  • Is there a way to make answering the survey mandatory?
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